Frequently asked questions
A little clarity
before you begin.
What Switchbacks offers, what it doesn't, and what to expect along the way.
Get startedWhat is Switchbacks?
Switchbacks is a digital, AI-powered platform for people experiencing separation or divorce. It is not telehealth. It offers a place to talk things through, guided topics, and curated books, podcasts, videos, articles and practical resources related to what you share.
Is Switchbacks therapy or mental health treatment?
No. Switchbacks is not therapy, psychotherapy, psychiatric care, mental health treatment or a substitute for working with a licensed professional. It can help you reflect and explore general well-being practices, but it does not diagnose or treat conditions.
Is it telehealth? Can I talk to a therapist?
No. Switchbacks is a digital, AI-powered platform, not telehealth. It does not offer therapy, appointments or video visits with a therapist, physician or other licensed professional, and the conversations in Sessions are AI-powered. For professional care, contact a qualified professional directly.
Is it legal advice?
No. Switchbacks can help you explore topics and questions relevant to divorce, but it is not a law firm and cannot give advice tailored to your legal rights, deadlines, custody arrangements, property or court proceedings. Consult a licensed attorney for legal advice specific to your circumstances.
Do you take health insurance?
No. Switchbacks does not accept or bill health insurance. It is a self-pay digital membership, not an insurance-covered clinical or telehealth service. Current membership options are shown during signup.
How does the personalized content work?
As you share more about what you're experiencing, Switchbacks can suggest books, podcasts, videos, articles and practical guides that relate to those topics. These are recommendations to explore, not endorsements of every viewpoint or substitutes for professional guidance.
What if I don't have children or I'm at a different stage of divorce?
You can use Switchbacks whether you have children or not, and whether you're considering separation, in the middle of divorce or rebuilding afterward. The topics you explore can reflect your own situation and priorities.
Can I use Switchbacks in the middle of the night?
Yes. The AI-powered experience is available at any time. That does not mean a human professional is monitoring your messages or available to respond. Switchbacks is not an emergency or crisis response service.
What happens in an emergency or crisis?
Do not rely on Switchbacks for emergency help. If you are in immediate danger, call 911 in the United States. For mental health crisis support in the US, call or text 988. If you're outside the US, contact your local emergency or crisis service.
Where are my sessions and notes stored?
Your sessions and notes are saved in your browser on your device. To generate an AI reply, recent conversation content is sent through the service relay to the AI provider. For current details on data handling, please read the privacy policy.
Is it available on multiple devices?
Your membership can be accessed on another device. Your written sessions and notes remain on the device where you created them; signing in on a new device does not automatically copy that history over.
Can I cancel?
Yes. You can cancel from your profile, and access continues through the end of the period you've paid for. Review your membership details during signup.
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